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Privacy Policy | Esther Exports

Privacy Policy

Who we are

We are, Esther Exports, India based online pharmacy with more than 10 years of experience in the healthcare field. Our website address is For ensuring the anonymity and privacy of our customers we have a well-defined privacy policy on our portal. Our main priority is to give safety to our customers while doing online transactions. We ask all our customers to check out our privacy policy before ordering medicine on our portal. It is to be understood that while doing the final transactions you will be reminded that by agreeing to pay us you accept the terms and conditions set for the privacy policy on our portal.


When visitors leave comments on the site we collect the data shown in the comments form as per our policy, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share any of your data with third parties.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Policy for collection and sharing of online information of our customers

  • We have a very stringent policy for our customers for collecting and sharing their private information.
  • All the information that we collect from the customers such as their name, age, email id, phone number, and address is used only for our internal purposes.
  • Personal and private confidential information such as your debit or credit card numbers, and OTPs, are kept on our servers that ease the buying process for our customers.
  • We are not engaged in the unauthentic process of sharing your information with any of our entities or even with any third party such as our vendors and wholesalers.
  • You can choose to register with us or even leave it but that is solely at your discretion.
  • You don’t have to compulsory sign up or register yourself on our portal for buying medicines.

Signing us with our newsletter

  • We collect your email id for sharing our weekly newsletter with you.
  • This way you can be aware of the latest medicines brands being available or the upcoming brands that you might have been waiting to try out for.
  • You don’t have to mandatorily sign up with our newsletter but doing so will help you to remain abreast of the latest offers and discounts.
  • We share all the news such as offers on medicines, the latest arrivals, and the most discounted brands or even the monthly, weekly, or daily offers through our newsletter.
  • Thus you can get notified for example when a medicine is available in our stocks.
  • Customers are asked to check the spam folder in case they have turned on suspicious emails from unknown sources.

Agreeing to the cookie policy on our portal

  • The use of cookies is done on our portal which helps in faster buying and checks out the process for our customers.
  • You can choose to agree with our cookie policy but that is solely at your discretion.
  • By agreeing to make a transaction on our portal you also agree with our online cookie policy to store some of the vital information for faster browsing on our online portal.

Refund and cancellation policy

  • All the products ordered online from our portal can be canceled within 3 days for all the locations.
  • We do not validate the cancellations done after the passing of the 3 days since your product was ordered.
  • For refunds, we don’t give any cash refunds but the refund is done online and directly credited back to the customer’s account.

Sharing your reviews

  • You may wish to share any of your experiences with us.
  • This includes your reviews after using the medicine or even your experiences in finding out the right brand and dosage for medicine.
  • We encourage you to share your experiences with us but this is not something that you have to mandatorily do in case you are willing to protect your anonymity.


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