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FAQ | Esther Exports

About Esther Healthcare

– What is Esther Healthcare?

Esther Healthcare is a part of Esther Exports Group which mainly deals in Exports of Branded Medicine. We deal in more than 200k+ branded medicines. With a wide range of treatments including, but not limited to, erectile dysfunction, premature ejaculation, hormone therapy, post-cycle therapy, and erectile dysfunction with premature ejaculation, we cater to more than 100k families on daily basis.

– Is Esther Healthcare a Licensed Online Pharmacy?

Esther Healthcare is a certified and licensed online pharmacy that ensures the best quality medicines at the most affordable price. We are helmed as the #1 online pharmacy in the USA. We are serving in more than 50 countries worldwide. Our product portfolio includes Sildenafil, Tadalafil, Avanafil, Vardenafil, Dapoxetine, Fluoxetine, Female Viagra, and many more.

 – Is a Prescription Required to Order from Your Online Pharmacy?

Yes, you need a prescription for prescription medicines. You can upload it while placing an order, or the same can be sent by email as well (as a scan) to

– Is my Personal Information Safe with You?

As per Our Privacy Policy, we take care that the information that you share with us is safe. We have brought together the best technology to keep the database encrypted. Our team members only reach out to your information in the process of placing the order. We assure you that none of the data you share with us is sold to any third party. 

– How Much Will I Save While Placing an Order on Your Online Pharmacy?

You will save at least 30 to 50% while ordering from our online pharmacy. However, you can contact us directly for better deals at or WhatsApp us at +91-8780519051. For more refer to Our Terms and Conditions.

– Is my purchase-related info kept confidential with your online pharmacy?

We measure all safety parameters to ensure the confidentiality of our customers’ information. Our online pharmacy complies with all the latest technologies to make sure the database is kept encrypted & it is only accessible to selected team members to process your order. We don’t sell our customer’s information in any form to anyone, Individual or Company.

***About Generic Medicines***

– What are Generic Drugs?

Generic drugs/medications are medicines that have a 100% similar composition, use, side effects, and mode of action as their branded counterparts. They are similar in terms of active pharmaceutical ingredients.

– Are Generic Drugs Safe to Consume?

It doesn’t matter whether the drug is generic or named under the brand, there are various drugs and FDA guidelines that every medicine has to comply with. As both Generic and branded medicines have a similar active ingredient, their effect and side effect profile are also the same.

– Why are Generic Drugs so Cost-Effective than Brand Drugs?

Generic medicines, unlike doesn’t incur the costs of marketing and advertising, which makes them very cheaper.

– Do all Branded Medicines have Generic Versions?

That depends on the patent, Manufacturers are authorized to manufacture the generic of a branded drug only after that drug loses its patent protection. In some cases, even after the patent protection becomes obsolete, the manufacturer may decide not to manufacture the generic version of a particular drug. About 80% of the branded medicines are available as generic counterparts.

***Order Related Questions***

 How can I proceed if I receive an incomplete order or a damaged product?

Our online pharmacy, will offer you a full refund or re-ship you a new package (kindly refer to our Refund and Cancellation Policy) if such a situation arises. Mail our customer service personnel by sending an email at

– How long does standard delivery take?

The standard delivery takes up to 10 to 15 business days.

– Can I purchase more than 3 months’ supply at a time?

Drug shipments in many countries are restricted to three months’ supply unless medically necessary. Larger quantities may be shipped to countries based on the refill written by your doctor. However, for very large orders you may be charged an extra shipping fee than our normal fee. Moreover, we will contact you and get your confirmation before dispatch.

– Can I request medicines with longer expiry dates in my order?

We by default, provide the medication with minimum 6 months’ expiry date, if you are looking for longer expiration date, please contact us at

– The generic pills I ordered from your online pharmacy, looks different than the ones I usually get from my local drugstore. Why is it so?

The patent Laws don’t allow generic pills to be exact replicas of their respective branded counterparts, in terms of how they look. That is why generic pills usually look different than their respective branded counterparts, though they have the same composition and work in the same way.

– If I don’t see my prescription medication on your price list, does that mean it’s not available?

There are more than million branded medicines circulating in the market on any given day. We cannot list all on the website, hence we have given a form in footer section for the same. Kindly fill the details and we will revert with the offer you cannot refuse. Alternatively, you can mail us at and we will get back to you.

– How can I cancel my order?

Your order gets confirmed only after payment is done. If you have done payment and want to cancel the order, you can mail us at or WhatsApp on +91-8780519051 within 2 days i.e., before we ship. After cancellation we will refund the entire amount.

– I want discrete delivery, is it possible?

Customer privacy is our primary focus, and we deliver it discretely.

***Account Related Questions***

– Account creation and login are compulsory on

You can place an order on our secure site either as a registered user or a guest.

– How can I update my shipping address?

You can find this option in account settings after you log in to Alternatively, you can mail us at

– How do I change my password?

You can find this option in account settings after you log in to Alternatively, you can mail us at

***Shipping Related Questions***

– My order on has not been dispatched yet. Why is the hold-up?

Unprocessed payment could be one reason. To know the exact reason, please contact us at

– Can the shipping address be modified once the order has been placed with your online pharmacy?

Definitely, if the order has not been processed yet. After we ship the product, we cannot do anything.

– How can I enquire about the status of my order?

You can check the status of your order with by logging into your account. An alternative to this is to contact our customer service team via email at

– I received only half of the order I placed. Why?

In the case of large orders, we split the entire order into two parcels. For more details, you can contact us at

***Payment Related Questions***

– How can I pay for the drugs I order from your online pharmacy, accepts debit cards, e-cheques, and direct bank transfers (DBT) as different modes of payment.

– How long does it take to show the refund in my account?

Generally, the refund is shown in 7 business days, but sometimes due to the processing time, the refund may take 15 to 30 days. In case you don’t receive the refund, you can contact us at


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